HELLO THERE I’m Shaffa Ilham Adam
DevOps + Cloud Infrastructure Engineer Based in Bali.

  • 4+ Experience
  • 12 Projects
  • 25 Happy Clients

About Me

I am a Cloud Infrastructure and DevOps Engineer, currently working as an L2 Technical Engineer, specializing in resolving server errors and configurations. I possess extensive experience in optimizing cloud-based systems (GCP) and containerized applications. Proficient in Python programming, I excel in network troubleshooting, with a strong emphasis on ensuring system stability and enhancing network performance. Prior to this role, I served as a Software and NOC Satellite Engineer for 1.5 years, focusing on monitoring systems and Python code to bolster security and resolve network issues. My diverse background underscores my adaptability and proficiency in problem-solving.

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Core Skills

  • GCP
  • Node.js
  • AWS
  • MongoDB
  • python
  • Ansible
  • Mysql
  • Psql
  • Git
  • Terraform

Other Skills

  • cPanel
  • Wordpress
  • Networking
  • React
  • Vuetify

Work Experience

2024 - Present

World Host Group

L2 Technical Support Engineer

As an L2 Technical Support Engineer, I specialize in solving server and hosting issues for both Windows and Linux platforms. This includes troubleshooting problems with Plesk, SolidCP, Cpanel, WordPress, databases, email settings, and security concerns. I also excel at fixing code errors. My experience covers a wide range of technical challenges, demonstrating my ability to tackle diverse issues effectively.

  • Resolve malware and security issues for WordPress, PHP, and Node.js.
  • Create documentation for error codes to facilitate issue resolution.
  • Maintain Windows and Linux servers.
  • Perform server migrations.
  • Address network maintenance and troubleshooting
  • Provide clients with best practices and documentation for WordPress usage.
  • Configure servers as needed.
  • Manage and optimize database configurations.
2022 - 2023

NiceDay Nederland

Cloud Infrastructure Engineer

As a Cloud Infrastructure Engineer at Niceday, I have played a pivotal role in enhancing the efficiency and reliability of cloud-based systems, containerized applications, and Kubernetes clusters. My focus on security, automation, and cloud management tools like Rancher has consistently delivered outstanding results.

  • Implemented a robust system monitoring strategy based on Objectives and Key Results (OKR), resulting in an impressive 99.9% uptime, exceeding industry standards.
  • Streamlined infrastructure provisioning with Terraform, reducing deployment time by 30%.
  • Enhanced GCP services for improved reliability and security.
  • Demonstrated expertise in Docker and Kubernetes for efficient containerization.
  • Optimized system performance by 25% with monitoring tools like Grafana.
  • Automated tasks with Ansible, improving operational efficiency by 40%.
  • Developed automation scripts in Python, Terraform, Bash, and C, reducing manual tasks by 30%.
2021 - 2022

Pasifik Satelit Nusantara

Satellite NOC And Control Engineer

In my capacity as a Network Operation Center Staff member at Pasifik Satelit Nusantara, I emerged as a key driver of success. My leadership role extended beyond overseeing a team of four at Earth stations in Indonesia. I delivered significant accomplishments that propelled our operations forward.

  • Crafted tailored application and network plans, elevating client satisfaction.
  • Engineered a 20% improvement in network performance through strategic evaluation.
  • Guided technical support teams, fueling smoother operations and enriched user experiences.
  • Strategically resolved complex hardware and software challenges, minimizing downtime.
  • Achieved an impressive 99.8% uptime through vigilant maintenance
  • Consolidated disaster response plans with department management.
  • Orchestrated seamless team actions for streamlined issue resolution
  • Spearheaded targeted enhancements to hardware and software monitoring protocols, slashing system vulnerabilities by 30%.
  • Designed and implemented advanced systems, catapulting our capabilities for peak performance.
2019 - 2019

PT Industri Telekomunikasi Indonesia

Telecommunication Engineer Intern

Proficient in all aspects of installing, maintaining telecommunications systems for cable and cellular transmissions.

  • Handled system installations and upgrades, ensuring seamless operations.
  • Quickly resolved equipment malfunctions, keeping operations running smoothly.
  • Developed and integrated advanced sensors, enabling real-time SMS notifications via SNMP ports, revolutionizing our monitoring capabilities.